Contact Us

Write to us if a bonus condition on the site looks out of date, if a payment method you see at Trino is missing from our deposit page, or if you spotted a typo or broken link. We also answer questions from readers who are deciding whether a particular Trino promo is worth the wagering — we cannot approve or reject your bonus (only Trino can), but we can walk you through the terms in plain English. We do not resolve disputes between players and the operator: for that path see our complaints page, where we explain how to raise a case with the UK Gambling Commission and with independent mediators. Topics outside Trino — a different operator, a sports match, a tax question — are outside our scope, and we will tell you so politely rather than invent an answer. For those we usually point you toward the Citizens Advice Bureau, HMRC guidance or an operator's own help desk, depending on what you need.

The quickest way to get hold of us is e-mail: editor@trino1.co.uk goes to the editorial inbox and is read every working day. For privacy-related questions (data deletion, cookie preferences, DPO requests) use privacy@trino1.co.uk — we keep that mailbox separate so it is easier to track regulatory correspondence. We do not operate a phone line and we do not use social media for support, because we cannot verify who is on the other end of a direct message there. If you prefer the post, you can write to the editorial address shown in the site footer; it reaches the editor within three working days, and we will reply by e-mail unless you ask us to use the post as well. Please include enough detail in your first message that we can act on it — a URL of the page you are asking about, a screenshot of the step that confused you, or the exact bonus wording as Trino displayed it — because chasing details back and forth tends to delay the answer more than anything else.

We aim to reply to editorial e-mail within two working days, Monday to Friday, UK time. Privacy requests follow the statutory deadlines set by UK GDPR — in most cases that is 30 days, and we confirm receipt within 72 hours so you have a paper trail. If a reply slips the two-day window during holidays, we will say so on the site rather than leaving the mailbox silent. Urgent questions — a bonus that looks live on our page but gone from Trino, or a broken link in a step-by-step guide — usually come back the same working day because we triage the inbox twice between 9 am and 6 pm UK time. We do not have round-the-clock cover; expect weekend messages to be answered on Monday morning.

Journalists covering UK iGaming are welcome to use the contact address above for quotes, data points from our reviews, or screenshots. We ask for a byline and a link back to the specific page you are referencing — not a generic homepage link — so the context travels with the quote. We do not pay for coverage and we do not offer embargo deals; everything you read on trino1.co.uk is already public at the time of publication. If your deadline is tight, flag it in the subject line and we will do our best to turn a comment around on the same working day. We can share anonymised reader-question volumes as background colour, but we never share the content of individual messages or the e-mail address of a reader.

For advertising, partnership or affiliate programme questions, write to partnerships@trino1.co.uk. We only accept partnerships from operators that hold a valid UK Gambling Commission licence, and we clearly mark any paid placement on the site. We do not sell editorial coverage — a review stays a review even when there is a commercial relationship, and the disclosure page spells out how the site is funded. Networks and aggregators are welcome to pitch, but we do not sign long-term exclusivity deals; a short, cancellable arrangement is the only format that keeps the editorial voice independent. Please attach your media kit and your UKGC licence number in the first message so we can confirm eligibility before we schedule a call.